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NHTI's Business Training Center

Leadership & Supervisory Skills

Front Line Manager's Certificate


with Nick Manolis

Calendar Apr 21, 2020 at 1 pm, runs for 6 weeks

To be successful, front-line managers must master a diverse set of technical, human relations and conceptual skills. Challenges include addressing an increasingly diverse workforce, empowering employees, encouraging teamwork, enhancing employee performance, ensuring health and safety and improving productivity and quality.  Successful completion of this program will help new managers develop skills and confidence, as well as provide experienced managers with valuable tools to enrich their career path.


Topics include:
-The Importance of Human Factors
-Supervisory Success Steps
-Ethics in the Workplace
-Contemporary Human Resource and Labor Relations Issues and Trends
-The Leadership Perspective
-The Growth and Development Journey


Please note: Class meets Tuesdays only from April 21st-May26th

Front Line Leadership Certificate


with Nick Manolis

Calendar May 6, 2020 at 1 pm, runs for 6 weeks

This new offering is designed for those who have completed the Frontline Manager’s Certificate Program or for aspiring and accomplished leaders.  This course focuses on the "how to" of effective management in a leadership role. Through case studies, readings and in class exercises participants will learn the strategies and actions needed to make a positive difference at the frontline.

Topics Include:

-CONFLICT: How to Cause it and How to Resolve It 
-DECISION MAKING: Staying Focused, Rational and Minimizing Risk 
-ENGAGEMENT: Creating a Workplace that Brings Out the Best in Employees 
-LEADING DIVERSITY: Not Everyone is You
-STRATEGIC THINKING:Creating a Vision and Making it Come Alive

Please Note: Meets Wednesdays only May 6th-June 10th.

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